Return Policy

Return Eligibility

Items must meet the following conditions to be eligible for return:

• Returned within 30 days of purchase
• In original, unused condition
• In original packaging with all accessories and documentation
• Include proof of purchase (receipt or order confirmation)

Non-Returnable Items

The following items cannot be returned:

• Custom or special-order items
• Opened or used consumables
• Items marked as final sale
• Gift cards

How to Return

1. Contact our customer service at +639 123 945 6789 or email info@rdhardware.com
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Pack the item securely in original packaging
5. Ship the item to the provided address

Refund Process

Once we receive and inspect your return:

• Approved returns will be refunded within 5-7 business days
• Refunds will be issued to the original payment method
• Shipping costs are non-refundable unless the return is due to our error
• You'll receive an email confirmation once the refund is processed

Exchanges

If you need to exchange an item for a different size, color, or model, please contact us. We'll process the exchange as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at +639 123 945 6789. We'll arrange for a replacement or full refund, including shipping costs.

Questions?

If you have any questions about our return policy, please don't hesitate to contact us at +639 123 945 6789 or info@rdhardware.com.